München

Additional Certificate in Conflict Management and Mediation

inlingua Vocational School Munich – School of the Future – Putting People First

Since 2020/2021: ONE Training Program – TWO Professional Qualifications

inlingua Munich is the first and only vocational school in Germany to offer the additional professional qualification in Conflict Management and Mediation.

Over two years, the training amounts to approximately 150 hours; the number of hours and the content of the training are documented in the transcript.


Your benefits:

  • ZEITGEIST – mediation skills and knowledge are an increasingly essential complement to any professional qualification and a foundation for a new career profile.

  • Young people who can include this additional qualification in their application stand out significantly from other applicants.
     
  • Such a certificate is not just a “piece of paper” but says a lot about the applicant:
    • social and conflict management skills,
    • teamwork,
    • ability to self-reflect,
    • self-control,
    • interest in others,
    • solution-oriented thinking,
    • personal responsibility and healthy self-care,
    • proactivity and creativity, empathy,
    • above-average communication skills,
    • composure even in difficult and stressful situations,
    • willingness to learn new things and develop further, commitment and diligence,
    • etc.


Training content:

  • The Origins and Meaning of Conflict
  • Dealing with Conflict
  • Internal and External Conflicts
  • Stages of Conflict Escalation

Working on Your Personal Development

  • Empathy and appreciation
  • Awareness and observation
  • Distinguishing and strengthening thinking, feeling, and willing
  • Changing limiting beliefs
  • Dealing with anger and frustration
  • Dealing with guilt, shame, and fear
  • Becoming aware of your own potential and strengths
  • Working with your shadow
  • How can I work on myself in conflicts?

  • Fundamentals – the four steps of nonviolent communication
  • Dealing with conflict – fostering understanding – empathetic listening
  • Inner dialogue and the inner team
  • Communication skills – promoting mutual understanding

  • Partnerships and family
  • Business and the workplace
  • Intercultural mediation

  • Assessing conflict stages
  • Strategies and their effective application

  • Conducting and intensive practice of individual mediation sessions based on case studies

All lessons are enhanced through hands-on activities and role-playing, making the material come to life.